Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zion Mateo

Columbus,OH

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

4
4
years of professional experience

Work History

Sales Associate

Lowes Home Improvement
Columbus, OH
11.2022 - 11.2023
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.

Sandwich Maker

SUBWAY®Restaurants
Columbus, OH
12.2020 - 07.2022
  • Maintained a clean and safe work environment by adhering to food safety regulations.
  • Operated cash registers, handled money, and provided change when necessary.
  • Greeted customers in a friendly manner and answered questions about menu items.
  • Followed proper procedures for preparing and storing food in accordance with health codes.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Ensured all products were fresh by checking expiration dates on food packages.

Management Trainee

Papa John's Pizza
Columbus, OH
12.2019 - 12.2020
  • Provided on-the-job training to new employees in accordance with company standards.
  • Collaborated with senior management to ensure successful implementation of projects.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Learned company processes, procedures and employee role functions.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Acquired business and management skills through various resources to update proficiency.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.

Education

High School Diploma -

Early College Academy
Columbus, OH
06.2018

Skills

  • Sales Development
  • Promotional Support
  • Contract Preparation
  • Retail Loss Prevention
  • Management
  • Customer Service
  • Cash Handling
  • MIcrosoft Word, Excel, Office
  • Inventory Control
  • Shipping & Receiving
  • Warehouse Experience

Languages

English
Native/ Bilingual

Timeline

Sales Associate

Lowes Home Improvement
11.2022 - 11.2023

Sandwich Maker

SUBWAY®Restaurants
12.2020 - 07.2022

Management Trainee

Papa John's Pizza
12.2019 - 12.2020

High School Diploma -

Early College Academy
Zion Mateo