Zipporah Tompkins
Hamden,Connecticut
Summary
Dynamic and detail-oriented professional with extensive experience, excelling in customer service and billing processes. Proven problem solver with strong administrative support skills, adept at generating reports and managing inquiries efficiently. Committed to enhancing company production and optimizing operational performance in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
American Total Protection
Hamden, CT
08.2021 - Current
- Manage incoming customer inquiries, providing expert assistance with alarm systems, and troubleshooting technical issues.
- Process billing payments.
- Answer inbound calls, chats and emails to facilitate customer service.
- Maintain detailed records of customer interactions, transactions, and comments for future reference.
- Adjust bills and refund money to resolve customers' service or billing complaints.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
Communications Supervisor
City of New Haven Public Safety
New Haven, CT
04.2018 - 10.2020
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Created reports regarding staffing levels, equipment needs, dispatch times, and other relevant information concerning the 911 Communications Center.
Operator/Dispatcher
City of New Haven Public Safety
New Haven, CT
11.2010 - 04.2018
- Handled emergency and administrative communications for police and fire departments, ensuring rapid and accurate dispatch of emergency services.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Dispatched police officers and emergency personnel to calls for service.
- Coordinated activities between multiple agencies during emergency situations.
- Created reports documenting daily operations, including incident logs and follow up investigations.
Education
High School Diploma -
Hill Regional Career High School
New Haven, CT 06-1998
Skills
- Billing processes
- Report generation
- Customer service
- Attention to detail
- Data entry
- Payroll processing
- Proficient in Microsoft Office
- Administrative support
- Problem solving
- Time management
References
References available upon request.
Timeline
Customer Service Representative
American Total Protection
08.2021 - Current
Communications Supervisor
City of New Haven Public Safety
04.2018 - 10.2020
Operator/Dispatcher
City of New Haven Public Safety
11.2010 - 04.2018
High School Diploma -
Hill Regional Career High School