Zitlalitl Reyes Hernandez
Cameron Park,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
The Folsom Dog Resort
Folsom , CA
06.2023 - 04.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Shift Leader
Eagle House Cleaning
Pollock Pines, California
05.2020 - 06.2023
- Communicated all important information to customers in a timely manner
- Scheduled House cleaning dates on business calender
- Managed some business income
- Worked with my team and communicated properly,
- Made sure all tasks were completed at each home to ensure customer satisfaction
Education
High School Diploma -
El Dorado High School
Placerville, CA05-2021
Some College (No Degree) - Automotive Technician
UEI College
Sacramento, CASkills
- Customer Service Management
- Team motivation
- Employee Scheduling
- Staff Training and Development
- Role Modeling
- Conflict Resolution
- Shift Paperwork Completion
- Staff Supervision
- Positive Attitude
- Team Leadership
- Assigning Work
- Problem-Solving
- Shift checklists
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
The Folsom Dog Resort
06.2023 - 04.2024
Shift Leader
Eagle House Cleaning
05.2020 - 06.2023
High School Diploma -
El Dorado High School
Some College (No Degree) - Automotive Technician
UEI College
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