Zitlaly Castaneda- Zavala
Los Angeles,CA
Summary
Detail-oriented professional skilled in appointment scheduling, insurance verification, and electronic health records. Proven ability to streamline processes and enhance patient interactions, driving operational efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
DLP Eye Group Clinic
Los Angeles, CA
03.2025 - Current
- Greeted patients warmly and directed them to appropriate services.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Coordinated communication between patients and medical staff efficiently.
- Processed insurance claims and ensured accurate documentation.
Patient Case Coordinator
California Wound Healing Medical Group
Alhambra, California
07.2024 - 03.2025
- Coordinated patient appointments and managed schedules for wound care treatments.
- Communicated with healthcare providers to ensure accurate patient information sharing.
- Performed data entry tasks using various software applications, such as EMR.
- Created reports for pharmacists on medication orders, refills, and renewals.
Insurance Verification Specialist
California Wound Healing Medical Group
Alhambra, California
05.2022 - 07.2024
- Verified patient insurance information for timely processing and care access.
- Reviewed patient records to ensure accuracy of insurance details.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Checked documentation for appropriate coding, catching errors and making revisions.
Medical Intern
Dr. Tamayo MD
Los Angeles, California
03.2022 - 05.2022
- Assisted in patient examinations and documented medical histories.
- Documented patient concerns in medical record for physician review.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Education
Medical Billing And Coding Diploma -
Diversified Vocational College
Los Angeles, CA03-2022
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Customer relationship management
- Multi-line phone system operation
- Microsoft office specialist certified
- Health insurance processes
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
DLP Eye Group Clinic
03.2025 - Current
Patient Case Coordinator
California Wound Healing Medical Group
07.2024 - 03.2025
Insurance Verification Specialist
California Wound Healing Medical Group
05.2022 - 07.2024
Medical Intern
Dr. Tamayo MD
03.2022 - 05.2022
Medical Billing And Coding Diploma -
Diversified Vocational College
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