Zivai Martin Chisenga
Victoria Falls
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in preparing specialty cocktails and adding inspiration to new menus.
Overview
7
7
years of professional experience
Work History
Bartender
Marula Cafe/Bushtracks Steam Train Express
Victoria Falls
01.2023 - Current
- Provide Five Star beverage service-Alcoholic and non-alcoholic beverages,
- Interact with guests; upselling the beverage menu, snack menu and encouraging refills,
- Paying attention to guests needs and/or requirements by nurturing an excellent guest experience,
- Restock and replenish bar inventory and supplies to match par levels,
- Check quality and expiry dates for all bar supplies; this includes beverage stock and crockery or glassware.
- Ensure hygiene standards are met; bar counter, fridges, storerooms and ensure personal bar staff hygiene standards meet health requirements.
- Participate in routine asset list checks for quality, appropriateness and standard of bar assets(furniture, machines, lighting and point of sale system),
Bartender
Mbano Manor Hotel
Victoria Falls
12.2019 - 12.2022
- Opening and closing Bar daily; preparing stock, sales and staffing reports,
- Involved in stock ordering to match par levels to meet bar daily demand,
- Carried out forecasted sales and stock ordering to ensure imported beverages were available at all times,
- Responsible for specialised service for the Mutota Forest Villa; VVIP guests requiring exceptional Villa two bedroomed inroom service,
- Interacting with guests, sharing bar menu, upselling high profit margin beverages and refills,
- Preparing alcoholic and non-alcoholic beverages.
Trainee Bartender Assistant
Ilala Lodge Hotel 4 star rating
Victoria Falls
07.2017 - 11.2019
- Participated in extensive 4 star rated bar service involving upselling beverage menu, learning cocktail recipes, beverage history, food and beverage food pairings,
- Stock take and Involved in bar stock par levels and re-stocking,
- Training of personal hygiene standards, cleaning glassware and bar working areas.
- Participating in preparing Bar Daily, weekly and periodic monthly reports.
Education
Diploma in Food, Beverage Sales And Service -
City And Guilds
Bulawayo04-2017
Skills
- Guest Interaction and upselling beverages,
- Beverage Preparation,
- Conversant in English- Fluent Native Speaker,
- Team training and development,
- Stock Management
- Outstanding customer service
Languages
English
First Language
References
References available upon request.
Timeline
Bartender
Marula Cafe/Bushtracks Steam Train Express
01.2023 - Current
Bartender
Mbano Manor Hotel
12.2019 - 12.2022
Trainee Bartender Assistant
Ilala Lodge Hotel 4 star rating
07.2017 - 11.2019
Diploma in Food, Beverage Sales And Service -
City And Guilds
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