Ziven Alexander
Decatur,GA
Summary
Dedicated professional with strong customer support and complaint resolution skills. Proven ability to enhance customer satisfaction while maintaining high standards of service and quality control.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Trinity Capital
Stone Mountain, Georgia
01.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Floor Technician
Piedmont Eastside Hospital
Snellville, Georgia
06.2023 - 01.2025
- Executed floor cleaning operations to uphold hospital hygiene standards.
- Conducted quality control inspections to verify cleanliness and safety compliance.
- Utilized maintenance equipment effectively to enhance floor care processes.
Automotive Technician
Stone Mountain Toyota
Lilburn, Georgia
09.2022 - 05.2023
- Executed thorough vehicle diagnostics to identify and resolve mechanical issues.
- Conducted customer consultations to explain repair options and service recommendations.
- Performed preventive maintenance services to ensure vehicle reliability and safety.
Warehouse Worker
Walmart Distribution Center
Atlanta, Georgia
01.2022 - 06.2022
- Conducted regular inventory checks to ensure accurate stock levels.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained safety protocols to minimize workplace accidents and injuries.
Sales Associate
AutoZone
Decatur, Georgia
09.2020 - 12.2021
- Provided detailed product knowledge to assist customers in making informed purchasing decisions.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Conducted sales transactions accurately and efficiently to enhance customer satisfaction.
- Engaged with customers to understand their needs and recommend appropriate products.
- Supported promotional activities to drive sales and increase brand awareness.
- Maintained cleanliness and organization of the sales floor to create a welcoming environment.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Prep Line Cook
Fernbank Museum of Natural History
Atlanta, GA
06.2018 - 09.2018
- Organized food storage areas ensuring that all items were properly labeled and dated.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Provided assistance to other cooks when needed during peak hours or special events.
- Ensured that all foods were cooked at the appropriate temperatures for safe consumption.
- Cleaned dishes, pots, pans and other kitchen equipment used during the day's operations.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05-2018
Some College (No Degree) - Automotive Engineering
Southern Crescent Technical College
Griffin, GASkills
- Customer support
- Complaint resolution
- Database management
- Administrative support
- Product knowledge
- Relationship building
- Quality control
References
References available upon request.
Timeline
Customer Service Representative
Trinity Capital
01.2025 - Current
Floor Technician
Piedmont Eastside Hospital
06.2023 - 01.2025
Automotive Technician
Stone Mountain Toyota
09.2022 - 05.2023
Warehouse Worker
Walmart Distribution Center
01.2022 - 06.2022
Sales Associate
AutoZone
09.2020 - 12.2021
Prep Line Cook
Fernbank Museum of Natural History
06.2018 - 09.2018
High School Diploma -
Lithonia High School
Some College (No Degree) - Automotive Engineering
Southern Crescent Technical College