Ziya Burrell
Houston,TX
Summary
Dynamic team leader and customer service expert with proven skills in cash handling and team management honed at Joevsmartshop and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, achieving high accuracy levels in transactions. Known for a positive attitude and motivational skills, adept at fostering team cohesion and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Joevsmartshop
03.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Burlington
02.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Resident Assistant
Orchid Park
06.2023 - 02.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Patient Care Technician
The Rock Personal Care Home
02.2022 - 07.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Bachelor Of Nursing - Nursing
Chamberlain College of Nursing
Pearland, TXAssociate Degree In Nursing - Nursing
Texas Southern University
Houston, TX08.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Team Management
- Money Handling
- Cashier training
- Motivational Skills
- Prescription Filling
- Patient observation
- Mobility Assistance
Certification
CPht - Certified Pharmacy Technician
Food Handler Certification
Timeline
Cashier
Burlington
02.2024 - 09.2024
Resident Assistant
Orchid Park
06.2023 - 02.2024
Cashier Team Lead
Joevsmartshop
03.2023 - Current
Patient Care Technician
The Rock Personal Care Home
02.2022 - 07.2022
Bachelor Of Nursing - Nursing
Chamberlain College of Nursing
Associate Degree In Nursing - Nursing
Texas Southern University