Zoë Richards

• Coordinated front desk and reception operations to enhance visitor experience and streamline communication

• Confidential Client Records Management

• Legal Document Handling

• Executed file retrieval and maintenance to ensure timely access to client records

• Maintained accurate records of client transactions to support compliance and operational integrity

• Organized daily activities for students in after-school program.
• Facilitated group games and educational activities to promote teamwork.
• Maintained a safe and positive learning environment by managing classroom behavior with patience and positive reinforcement.
• Assisted teachers with classroom management and student engagement.
• Encouraging social & emotional growth.

• Coordinated with kitchen and wait staff to facilitate efficient service.
• Addressed customer inquiries promptly to enhance guest experience.
• Handled unexpected situations such as seating delays and unhappy guests to maintain service quality. (e.g., seating delays, unhappy guests).
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.

• Utilized electronic health record (EHR) systems, such as Epic, to update patient information and manage appointments.
• Verified insurance eligibility and benefits through electronic systems, effectively communicating coverage details to patients.
• Addressed patient inquiries on billing, appointment scheduling, and insurance, enhancing patient experience.
• Facilitated the organization of new patient agreements at the clinic.