Zoe Ridenour
Fairview,OH
Summary
Driven professional with a track record of enhancing customer satisfaction and managing time efficiently at The Home Depot Distribution Center. Excelled in providing exceptional service and support to clients with autism at Autism Learning Partners, showcasing strong decision-making and attention to detail. Skilled in computer usage and leadership, consistently prioritizing client and business needs. Highly efficient team leader who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
The Home Depot Distribution Center
2023.12 - 2024.05
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Worked alongside 1-2 other cashiers simultaneously to carry out the duties that the job required.
Behavior Technician
Autism Learning Partners
2023.07 - 2023.10
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assigned 1-2 clients but would step in for a helping hand if needed to ensure the smooth running of the entire team.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Education
Bachelor of Science - Biology
Cleveland State University
Cleveland, OH05.2025
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Cash Handling
- Decision-Making
Accomplishments
Graudated high school with honors, volunteered at Cleveland Sight Center, received a scholarship for high honors in high school.
Certification
CPR certified, certified as behavioral technician
Hobbies
- Baking
- Photography
- Volunteer work
- Hiking
- Writing
Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Paid sick leavePaid time offHealthcare benefits4-day work weekFlexible work hoursWork from home optionTimeline
Associate
The Home Depot Distribution Center
2023.12 - 2024.05
Behavior Technician
Autism Learning Partners
2023.07 - 2023.10
Bachelor of Science - Biology
Cleveland State University
CPR certified, certified as behavioral technician
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