Zoe Baer
Middletown,PA
Summary
Creative Assistant Manager with more than six years of customer service experience, known for actively managing teams and store operations. Quickly adjusts processes to handle changing needs, work more efficiently, and increase sales. Shows strong leadership in sales and customer service, with a passion for helping the community by organizing donation drives and events.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Old Navy
Mechanicsburg, Pennsylvania
10.2022 - Current
- Oversaw store operations, focusing on customer service, inventory, and staff scheduling to improve overall performance.
- Trained and mentored new employees on company policies and procedures.
- Coordinated staff schedules to maintain optimal coverage.
- Addressed customer inquiries and resolved issues to enhance the shopping experience.
- Worked with upper management on strategic planning and operational improvements.
- Ensured compliance with all safety regulations throughout the store.
- Interviewed and evaluated candidates to make effective hiring decisions and build a strong team.
- Organized community events to increase awareness and engage volunteers.
Senior Lead of Customer Service
Old Navy
Hershey, Pennsylvania
06.2021 - 10.2022
- Resolved customer complaints professionally, ensuring timely and effective solutions.
- Informed customers about promotions and loyalty programs to increase engagement.
- Applied technical expertise to troubleshoot and resolve complex issues.
- Developed training materials to improve onboarding and support employee development.
- Maintained store appearance by organizing displays and ensuring cleanliness.
- Managed floor moves, merchandising, and housekeeping to keep sales areas stocked, organized, and up to date.
Brand Associate
Old Navy
Hershey, Pennsylvania
05.2019 - 06.2021
- Assisted customers in locating merchandise and provided product information to improve their shopping experience.
- Delivered friendly service to foster a welcoming environment.
- Built customer relationships to promote repeat business.
- Restocked the sales floor to maintain product availability.
- Processed cash register transactions and returns efficiently.
Education
High School Diploma -
Lower Dauphin High School
Hummelstown, PASkills
- Order management
- Budgeting and cost control
- Staff training
- Employee development
- Scheduling coordination
- Customer service and engagement
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Community outreach
- Event coordination
- Microsoft Office
- Microsoft Excel
Timeline
Assistant Store Manager
Old Navy
10.2022 - Current
Senior Lead of Customer Service
Old Navy
06.2021 - 10.2022
Brand Associate
Old Navy
05.2019 - 06.2021
High School Diploma -
Lower Dauphin High School