Zoe Bartrug
Sumter,South Carolina
Summary
A Service Oriented Worker with almost 3 years of barista experience and a drive to satisfy customers. Core assets include excellent communication, great time management and determination, amazing problem-solving skills as well as a positive attitude. Handles tasks with great accuracy and efficiency especially during peak business hours.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
Sumter, SC
03.2023 - Current
- Assessed skill levels of new baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques, drink preparation, and customer service etiquette.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Evaluated progress throughout the course of the baristas training program.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Prepared reports summarizing the results of each training session.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Facilitated open dialogue between new baristas and I regarding job expectations, policies, and procedures.
- Coached new baristas efficiently on tasks to better perform their roles.
Barista
Starbucks
Sumter, South Carolina
10.2021 - Current
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested appealing products.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
Jewelry Business Owner
Self Employed
Sumter, South Carolina
07.2021 - 07.2022
- Answer clients' questions regarding the product, delivery, and customer service voices and prepare invoices for returned goods.
- Answer clients' questions regarding the product, delivery, and customer service.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Cancel orders based on customer requests or inventory or delivery problems.
- Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
- Receive and process payments from customers, using electronic transaction services.
- Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
- Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.
- Order or purchase merchandise to maintain optimal inventory levels.
- Fill customer orders by packaging sold items.
- Maintain sanitation, health, and safety standards in work areas while making product.
- Order and take delivery of supplies.
Muralist
Grandparent
Sumter, South Carolina
01.2021 - 08.2021
- Integrate and develop visual elements, such as line, space, mass, color, and perspective, in order to produce desired effects such as the illustration of ideas, emotions, or moods.
- Confer with clients, editors, writers, art directors, and other interested parties regarding the nature and content of artwork to be produced.
- Submit preliminary or finished artwork or project plans to clients for approval, incorporating changes as necessary.
- Create finished art work as decoration, or to elucidate or substitute for spoken or written messages.
- Develop project budgets for approval, estimating time lines and material costs.
- Study styles, techniques, colors, textures, and materials used in works undergoing restoration to ensure consistency during the restoration process.
Babysitter
Relative
Sumter, South Carolina
06.2021 - 07.2021
- Help prepare and serve nutritionally balanced meals and snacks for children.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, and physical activity.
- Perform housekeeping and cleaning duties related to children's care.
- Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
Volunteer Camp Counselor
YMCA Gymnastics Center
Sumter, South Carolina
06.2019 - 07.2019
- Demonstrate proper operation of fitness equipment.
- Explain and enforce safety rules and regulations.
- Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.
- Monitor athletes' use of equipment to ensure safe and proper use.
- Adjust coaching techniques, based on the strengths and weaknesses of athletes.
- Explain and demonstrate the use of sports and training equipment, such as trampolines or weights.
- Lead stretching exercises for team members prior to class.
- Provide instruction on subject matter related to athletic training.
Education
High School Diploma -
South Carolina Virtual Charter School
Skills
- Food Preparation
- Critical Thinking
- Customer and Personal Service
- Communication Skills
- Time Management
- Training Background
- Up-Selling
- Opening and Closing Duties
- Cash Handling
- Conflict Mediation
- New Hire Training
- Espresso Machine Operations
Languages
Americal Sign Language
Limited
Timeline
Barista Trainer
Starbucks
03.2023 - Current
Barista
Starbucks
10.2021 - Current
Jewelry Business Owner
Self Employed
07.2021 - 07.2022
Babysitter
Relative
06.2021 - 07.2021
Muralist
Grandparent
01.2021 - 08.2021
Volunteer Camp Counselor
YMCA Gymnastics Center
06.2019 - 07.2019
High School Diploma -
South Carolina Virtual Charter School