Zoe Beck
Bozeman,MT
Summary
Proactive Assistant Manager with a proven track record at Nektar Juice Bar, enhancing customer satisfaction and streamlining cash operations. Expert in money handling, managing over 50 transactions daily and fostering strong customer relations through innovative loyalty programs. Skilled in motivating teams and leveraging product knowledge to boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Nektar Juice Bar
06.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Team Member
Biankini's
01.2020 - 04.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Science - Marketing
Montana State University - Bozeman
Bozeman, MT06.2028
Skills
- Money Handling: I currently handle upwards of 50 transactions daily
- Customer Relations: I often suggest a loyalty program where customers earn points for each purchase, fostering long-term relationships
- Team motivation: Create a system for team members to provide feedback and suggestions on operations and menu items
- Product and service knowledge: Provide resources or workshops on nutrition and wellness so team members can confidently answer customer questions
Timeline
Assistant Manager
Nektar Juice Bar
06.2023 - Current
Team Member
Biankini's
01.2020 - 04.2023
Bachelor of Science - Marketing
Montana State University - Bozeman
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