Zoe Braught
Kennewick,WA
Summary
I previously worked as a Courtesy Clerk in a busy retail environment, where I maintained store cleanliness, kept things organzied, and provided a friendly, helpful service to customers. I was known for my strong ability to juggle multiple tasks, organizational skills, and dedicating my time on creating a positive shopping experience while bagging customers groceries. My proactive mindset and problem-solving skills helped imrpove store operations and efficiency. As a Running Start college student, I've continued to build on those strengths on balancing academic responsibilites with high productivity. I've devloped strong research abilities, sharpened my time management, and strengthened my critical thinking. I really enjoy working with others while communicating effectively, and also adapt easily to new environemtns, whether its through class or at work.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Courtesy Clerk
Yokes Fresh Market
Kennewick, WA
11.2023 - 07.2024
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Performed price checks for customers upon request.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service by answering questions and addressing concerns.
- Took unwanted items from checkout to proper location.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Maintained positive working relationship with fellow staff and management.
- Looked for ways to go above and beyond job requirements.
Crew Member
Jimmy John's
Kennewick, WA
08.2023 - 01.2024
- Tailored orders to address customer allergies and gluten concerns.
- Took orders from patrons and input selections into store computer system.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Stocked shelves and cases with new or transferred items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Associate of Arts - Dental Hygiene
Columbia Basin College
Pasco, WA06-2025
High School Diploma -
Southridge High School
Kennewick, WA06-2025
Skills
- Customer service
- Team collaboration
- Stress tolerance
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Outgoing and friendly
- Efficient and courtesy
- Product recommendations
- Strong work ethic
- Customer relations
- Bagging techniques
- Product locations
- Communication skills
- Understanding customer needs
- Information gathering
Certification
- Summer Academy Certificate at Tri Tech Skills Center
- Engagement Award at Southridge High School
- Food Handlers Card
Languages
ASL
Limited
References
References available upon request.
Timeline
Courtesy Clerk
Yokes Fresh Market
11.2023 - 07.2024
Crew Member
Jimmy John's
08.2023 - 01.2024
Associate of Arts - Dental Hygiene
Columbia Basin College
High School Diploma -
Southridge High School
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