Zoe Brewer

Venus,TX

Summary

Dynamic Shift Manager with a proven track record at Wingstop for enhancing team performance and customer satisfaction. Excelled in identifying business opportunities and resolving escalated customer issues, showcasing exceptional decision-making and people skills. Skilled in employee training and fostering teamwork, significantly contributing to a cohesive and efficient workplace.

Overview

years of professional experience

Work History

Shift Manager

Wingstop

08.2023 - Current

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Engaged with customers to build rapport and loyalty.
Organized and efficient server.
Thrives in fast placed environments.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Supervised employees and oversaw quality compliance with company standards for food and services.
Coached crew members to optimize performance and motivate toward more efficient work.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Apprentice

ACIS Of A Apprentice

06.2022 - Current

Worked under guidance of experienced professionals to learn trade best practices and techniques.
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Enhanced practical skills by assisting experienced professionals in various tasks.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Observed experienced professionals in action, gaining valuable insights into best practices within the field.

CNA

Midtowne

01.2022 - 10.2023

Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.

Education

High School Diploma -

Penn Foster High School, 925 Oak Street Scranton , Pennsylvania 18515 Unite

04.2023

Skills

Stockroom Organizing
Excellent People Skills
Teamwork and Collaboration
Time Management

Meeting Deadlines
Employee training
Decision-making

Timeline

Shift Manager - Wingstop

08.2023 - Current

Apprentice - ACIS Of A Apprentice

06.2022 - Current

CNA - Midtowne

01.2022 - 10.2023

Penn Foster High School - High School Diploma ,