Zoe Bright
Paving The Way MSI
Washington,DC
1
Certification
8
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Patient Care Coordinator
7 Months- Developed strategies to improve patient retention through targeted outreach initiatives.
- Conducted quality assurance checks on patient records to ensure accuracy and compliance standards.
- Implemented patient follow-up procedures, improving satisfaction and engagement rates.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated with clinicians to create treatment plans and referrals
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Business Manager
7 Months- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Technician
1 Year 8 Months- Conducted vestibular testing to assess patient balance and coordination
- Documented patient evaluations and treatment plans in detailed reports
- Coordinated follow-up appointments with patients to ensure continuity of care
Patient Care Coordinator
2 Years 7 Months- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Welcomed patients during check-in at reception area.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Lead Hostess
1 Year 10 Months- Managed reservations efficiently using restaurant management software.
- Coordinated with kitchen staff to optimize table turnover rates.
- Trained new hosts on customer service standards and operational procedures.
- Resolved guest inquiries and complaints to maintain high satisfaction levels.
- Assisted in organizing special events, contributing to overall operational success.
- Maintained cleanliness and organization of front-of-house areas, supporting team efficiency.
- Answered customer questions about hours, seating, and menu information.
Hostess
2 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Developed seating plans that enhanced guest flow during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Lead Hostess
6 Months- Supervised front-of-house operations, ensuring seamless guest experiences and efficient seating arrangements.
- Trained and mentored junior host staff, fostering teamwork and enhancing service delivery.
- Implemented reservation management system, optimizing table turnover rates during peak hours.
- Developed training manuals for new hires, streamlining onboarding processes and improving service standards.
- Led special events coordination, ensuring all aspects of service met high standards of excellence.
Hostess
3 Months- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Biology
Skills
Customer service
Team Training
Customer rapport
Works Well Under Pressure
SOP enforcement
Inventory oversight
Issue resolution
Documentation and reporting
Attention to detail
Work Planning and Prioritization
Problem-solving
Critical thinking
HIPAA compliance
Appointment scheduling
Insurance verification
Patient care coordination
Patient confidentiality
Scheduling
Medical terminology
Teamwork
Warm and friendly
Cleaning and sanitizing
Reliability
Excellent communication
Certification
- Certified Vestibular Technician, Hearing Doctors - 2024 - Current
Timeline
Patient Care Coordinator
Paving The Way MSI
01.2026 - CurrentRead More
Business Manager
Hearing Doctors
06.2025 - 01.2026Read More
Technician
Hearing Doctors
05.2024 - 01.2026Read More
Patient Care Coordinator
Hearing Doctors
06.2023 - 01.2026Read More
Lead Hostess
Mi Casa
06.2021 - 04.2023Read More
Hostess
La Peg
06.2020 - 08.2020Read More
Lead Hostess
Zaytinya
06.2019 - 12.2019Read More
Hostess
The Ripplewood
05.2018 - 08.2018Read More
Howard University
Bachelor of Science from Biology
Read More