Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Burchfield

Tacoma,WA

Summary

Dynamic and dedicated professional with extensive experience at Whole Foods Market Inc. Proven track record in customer service and team collaboration, consistently achieving high satisfaction ratings. Skilled in cash register operation and order fulfillment, demonstrating reliability and a strong work ethic. Committed to enhancing customer experiences and fostering team success.


Developed exceptional customer service and communication skills in fast-paced dining environment, consistently ensuring guest satisfaction. Demonstrated ability to work efficiently under pressure while maintaining positive attitude and professional demeanor. Seeking to leverage these transferrable skills to transition into new field and contribute effectively.


Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Whole Foods Market Inc
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

E-commerce and In Store Shopper

Whole Foods Market Inc
11.2024 - 01.2025
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.

Front of House Team Member

Chick-fil-A
11.2022 - 11.2024
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Assisted in boosting restaurant sales by upselling menu items and promoting specials to guests.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.

Education

Bachelor of Science -

Pacific Lutheran University
Tacoma, WA
05-2029

Lincoln High School
Tacoma, WA
06-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Product restocking
  • POS system operations
  • ID verification
  • Order packaging

Certification

  • Licensed Para Professional for State of WAshington
  • WA State food handlers card

Timeline

Cashier

Whole Foods Market Inc
01.2025 - Current

E-commerce and In Store Shopper

Whole Foods Market Inc
11.2024 - 01.2025

Front of House Team Member

Chick-fil-A
11.2022 - 11.2024

Bachelor of Science -

Pacific Lutheran University

Lincoln High School

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