Zoe Burchfield
Tacoma
Summary
Dedicated shift lead with a strong focus on customer service, employee training, and team collaboration. Proven ability to enhance team communication and ensure high-quality service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Starbucks
Tacoma
09.2025 - Current
- Oversaw daily operations and ensured high-quality customer service.
- Trained new team members on store procedures and customer interaction.
- Facilitated communication between team members during busy shifts.
- Assisted in the training of new employees.
Customer Service Representative
Whole Food Market
University Place
02.2023 - 09.2025
- Assisted customers with product inquiries and store navigation.
- Processed customer transactions accurately at the register.
- Collaborated with team members to enhance customer service experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Teacher assistant practicum
Tacoma Public Schools
Tacoma
02.2025 - 06.2025
- Assisted teachers with lesson preparation and classroom management tasks.
- Supported students with special needs in daily activities and academic assignments.
- Facilitated small group sessions to enhance student understanding of concepts.
- Supervised small groups of students during instruction time.
- Obtained Paraprofessional certification
Education
High School Diploma -
Lincoln High School
Tacoma, WA06-2025
Bachelor of Science -
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Team leadership
- Lesson planning
- Classroom management
- Employee training
- Communication skills
Certification
Paraprofessional
Timeline
Shift Lead
Starbucks
09.2025 - Current
Teacher assistant practicum
Tacoma Public Schools
02.2025 - 06.2025
Customer Service Representative
Whole Food Market
02.2023 - 09.2025
High School Diploma -
Lincoln High School
Bachelor of Science -
Grand Canyon University