Zoe Burgos
The Bronx
Summary
Dedicated sales associate with expertise in providing tailored customer service and building strong product knowledge across diverse brands. Committed to enhancing customer experiences through effective communication and organized merchandising, driving sales success in a competitive retail environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Zumiez
The Bronx
09.2025 - Current
- Consistently met or exceeded individual and team sales goals through upselling and cross-selling techniques.
- Provided personalized customer service in fast-paced retail environment, assisting customers with product selection, sizing, and styling to enhance shopping experience.
- Executed cash, credit, and mobile transactions accurately using point-of-sale (POS) system, ensuring seamless customer transactions.
- Organized and maintained visually appealing sales floor displays to align with company merchandising standards, contributing to an inviting shopping atmosphere.
- Built strong product knowledge across apparel, footwear, skateboarding, and streetwear brands to support customer purchasing decisions.
Sales Associate
Journeys
Manhattan
11.2022 - 08.2025
- Delivered personalized customer service, guiding customers to footwear, apparel, and accessories that suited their style and needs.
- Achieved sales goals through product recommendations, upselling, and creating positive customer experiences.
- Processed transactions, returns, and exchanges accurately using point-of-sale (POS) system, ensuring a seamless customer experience.
- Enhanced store appearance through effective merchandising, restocking inventory, and organizing displays to attract customers.
- Developed strong knowledge of footwear brands, trends, and promotions to assist customers effectively.
Education
Bachelors of Computer Information Systems -
Lehman College
05-2029
High School Diploma -
Hudson High School of Learning Technologies
06-2025
Skills
- Customer service and support
- Cash handling and register
- Organizational skills
- Attention to detail
- Multitasking abilities
- Problem-solving techniques
- Flexibility and adaptability
- Team collaboration
- Communication skills
Languages
- English
- Spanish, Native
Timeline
Sales Associate
Zumiez
09.2025 - Current
Sales Associate
Journeys
11.2022 - 08.2025
Bachelors of Computer Information Systems -
Lehman College
High School Diploma -
Hudson High School of Learning Technologies