Zoe Byler
Wesley Chapel,FL
Summary
Dynamic and detail-oriented Cake Decorator with expertise in custom cake consultations and expert piping techniques at Publix Super Market. Proven ability to enhance customer satisfaction through personalized service and creative themed cake creations. Strong communication skills and a commitment to food safety compliance drive exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Publix Super Market at summertree plaza
02.2022 - Current
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sale Associate
Spirit Halloween LLC
10.2020 - 11.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Conducted inventory checks and managed stock levels to ensure product availability.
- Trained new associates on operational procedures and company policies effectively.
- Monitored store cleanliness and presentation standards to uphold brand image.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Christmas Tree Shops
11.2021 - 01.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Car Detailer
The Palms Car Wash
09.2020 - 10.2021
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
Wesley Chapel High School
Wesley Chapel Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Expert piping techniques
- Icings and fondant
- Themed cake creation
- Food safety compliance
- Food safety
- Icing techniques
- Strong communication skills
Timeline
Cake Decorator
Publix Super Market at summertree plaza
02.2022 - Current
Sales Associate
Christmas Tree Shops
11.2021 - 01.2022
Sale Associate
Spirit Halloween LLC
10.2020 - 11.2023
Car Detailer
The Palms Car Wash
09.2020 - 10.2021
Wesley Chapel High School
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