Zoe Fina
Fernandina Beach,FL
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Flip Flops and Lollipops Pediatrics
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Lifeguard
City of Fernandina Beach
05.2023 - 01.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
GED -
Fernandina Beach High School
Fernandina Beach, Fl05-2025
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient relations
- Leadership qualities
Certification
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Lifeguarding Certification - American Red Cross.
Languages
American Sign Language
Limited Working
Timeline
Medical Receptionist
Flip Flops and Lollipops Pediatrics
01.2025 - Current
Lifeguard
City of Fernandina Beach
05.2023 - 01.2025
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Lifeguarding Certification - American Red Cross.
GED -
Fernandina Beach High School
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