Zoe Frank
Murfreesboro
Summary
Dynamic Brand Ambassador at Aerie By American Eagle, skilled in customer service and visual merchandising. Successfully enhanced customer engagement and satisfaction through effective sales techniques and brand representation. Recognized for resolving complaints efficiently and identifying sales opportunities, contributing to a positive shopping experience and brand loyalty.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Aerie By American Eagle
Murfreesboro
07.2023 - Current
- Promoted positive company image through superior customer service experiences.
- Provided customer service support during promotional events or when needed.
- Attended training sessions for new products or services offered by the store.
- Assisted in setting up displays and organizing merchandise on shelves.
- Operated POS system accurately to process returns, exchanges, refunds.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Maintained cleanliness of work area throughout shift including stocking shelves, sweeping floors.
- Demonstrated an understanding of store layout, promotions, pricing structures, merchandising techniques.
- Provided excellent customer service to ensure customer satisfaction.
- Identified potential sales opportunities by cross-selling related items.
- Greeted customers in a friendly and professional manner.
- Adhered to company policies and procedures while providing exceptional service to customers.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05-2026
Skills
- Customer service
- Visual merchandising
- Point of sale
- Sales techniques
- Inventory management
- Brand representation
- Team collaboration
- Customer engagement
Affiliations
- Youth Group Leader
- Beta Club
- Student Council
Timeline
Brand Ambassador
Aerie By American Eagle
07.2023 - Current
High School Diploma -
Siegel High School
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