Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoe Geller

Needham Heights,MA

Summary

Experienced customer service professional, adept at working with diverse populations, eager to apply organizational, problem-solving, interpersonal skills, and passion to a library setting. Reliable, detail-oriented, strong communicator and team player. Motivated to learn new systems in order to support the success of the library.

Overview

9
9
years of professional experience

Work History

Cashier

Whole Foods Market Inc
Newtonville, MA
03.2021 - Current
  • Engage customers and provide immediate and dedicated assistance.
  • Respond to customer complaints and take the necessary actions to resolve their issues.
  • Operate cash register efficiently and accurately, process payments by cash, check, credit card, gift card or automatic debit.
  • Maintain cleanliness of checkout area including counter tops, registers, and front cafe area.
  • Perform other duties as assigned by management.

Team Trainer

Whole Foods Market Inc
Newtonville, MA
10.2022 - 10.2023
  • Facilitated discussions among staff members regarding challenges related to job performance.
  • Provided constructive feedback and one-on-one coaching to new and existing employees on job functions and store policies.
  • Participated in meetings to obtain information for use in training programs.
  • Tracked all department trainings and coordinated their completion within the quarter.

Residential Counselor

Lifeworks, Inc.
Westwood, MA
01.2017 - 07.2017
  • Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended, mood, and daily activities.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Provided transportation for clients to appointments or other activities outside the residence as needed.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Administered medication according to state regulations and physician instructions.

Cashier

A. Russo and Sons Inc.
06.2015 - 01.2017
  • Executed high volumes of transactions efficiently and accurately.
  • Trained fellow employees on register operation, PLU codes, and customer service techniques.
  • Bagged items in a careful manner to protect them from damage.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

Bachelor of Science - Counseling Psychology

Johnson & Wales University- Providence
Providence, RI
05-2014

Skills

  • Customer Service
  • Interpersonal Skills
  • Cooperation and Teamwork
  • Relationship Building
  • Records Maintenance
  • Coaching and Mentoring
  • Mental Health Disorders
  • Microsoft Office

References

References available upon request.

Timeline

Team Trainer

Whole Foods Market Inc
10.2022 - 10.2023

Cashier

Whole Foods Market Inc
03.2021 - Current

Residential Counselor

Lifeworks, Inc.
01.2017 - 07.2017

Cashier

A. Russo and Sons Inc.
06.2015 - 01.2017

Bachelor of Science - Counseling Psychology

Johnson & Wales University- Providence

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Zoe Geller