Zoe Golden
Rumson,NJ
Summary
I am a highly motivated, hard worker committed to continuing my career and education in the hospitality field. I am upbeat, friendly and consistently provide great customer service.
Overview
5
5
years of professional experience
Work History
Server
Nicholas Barrel And Roost
07.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess/Busser/Server
Woody's Ocean Grille
05.2020 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Childcare
Eastpointe Health And Fitness
10.2020 - 09.2021
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Entertained and oversaw children while parents worked out at the gym.
Hostess
Harborside Grill
09.2018 - 11.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
Cashier
Keansburg Amusement Park
05.2018 - 09.2019
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Arts - Hospitality
Brookdale Community College
Lincroft, NJ05.2024
High School Diploma -
Middletown High School South
Middletown, NJ06.2022
Skills
- Bus Tables
- High-Volume Dining
- Waiting Tables
- Adaptable and Flexible
- Excellent Customer Service
- Strong Communication Skills
Hobbies
Yoga
Travel
Jewelry Making
Timeline
Server
Nicholas Barrel And Roost
07.2022 - 07.2023
Childcare
Eastpointe Health And Fitness
10.2020 - 09.2021
Hostess/Busser/Server
Woody's Ocean Grille
05.2020 - 07.2022
Hostess
Harborside Grill
09.2018 - 11.2019
Cashier
Keansburg Amusement Park
05.2018 - 09.2019
Bachelor of Arts - Hospitality
Brookdale Community College
High School Diploma -
Middletown High School South
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