Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
7e
Zoe Gonzales
Open To Work

Zoe Gonzales

Corona,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Phlebotomy InternPhlebotomistMedical ReceptionistMedical Office AssistantMedical Intern

Work Type

Part TimeFull Time

Location Preference

Hybrid
Location: Corona, CA, US
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementFlexible work hoursPersonal development programs4-day work week

Summary

Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service experiences. Proven team collaborator, adaptable to evolving needs, consistently focused on achieving results through efficient and empathetic engagement. Recognized for reliability and a proactive approach in meeting customer and organizational objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pro Associate

The Home Depot
08.2020 - Current
  • Complete specified safety training courses applicable to role and follow all prevention policies and procedures
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Maintain checkout operations by following policies and procedures for a seamless checkout process regarding tender handling procedures
  • Maintain Pro Desk appearance by cleaning checkout areas, sweeping, emptying trash, and restocking products at or around Pro Desk.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Team Lead

Party City
08.2019 - 08.2022
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Maintained store standards designated by district and store management
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

No Degree - Radiologic Technology

Chaffey College
Rancho Cucamonga, CA
06-2027

Skills

  • Customer service
  • Proficient in computer applications
  • Occupational safety
  • Cash transaction processing
  • Customer engagement
  • Strategic issue resolution
  • Effective relationship management
  • Courteous and professional
  • New hire training
  • Timely order management
  • POS system operation
  • Strong organizational skills

Certification

  • Certified Phlebotomy Technician, National Healthcare Association - exp. 08/19/2027

Timeline

Pro Associate

The Home Depot
08.2020 - Current

Team Lead

Party City
08.2019 - 08.2022

No Degree - Radiologic Technology

Chaffey College

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