Zoe Hafendorfer
Flint,MI
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Advanced Physical Therapy Center
10.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using check and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Assistant Toddler Teacher
Fenton Early Learning Center
01.2020 - 10.2022
- Built trust among toddlers and their families by maintaining consistent communication about daily activities, upcoming events, and any concerns that arose.
- Maintained a safe, clean, and organized classroom environment conducive to learning and exploration.
- Collaborated with lead teacher to develop individualized lesson plans for each child, focusing on their unique needs and abilities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Established positive relationships with students and families.
Education
High School Diploma -
Goodrich High School
05.2019
Skills
- Multitasking ability
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Goal Setting
- Proficient in Raintree, Word, Insurance websites
- Payment Collection
- Outbound Calling
- Hospitality services
- Call Answering and Routing
Certification
First Aid / CPR certified
Timeline
Patient Care Coordinator
Advanced Physical Therapy Center
10.2022 - Current
Assistant Toddler Teacher
Fenton Early Learning Center
01.2020 - 10.2022
High School Diploma -
Goodrich High School
First Aid / CPR certified
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