Zoe Horner
Maryville,TN
Summary
Experienced General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 3 years of progressive leadership experience. Dedicated food professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Cookout Restaurant Kingston Pike
Knoxville, TN
05.2021 - 11.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
Supervisor
Calhouns On The Marina
Lenoir City, TN
05.2022 - 06.2022
- Delivered services to customer locations within specific timeframes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Co-Manager
Cookout Restaurant Cumberland Ave.
Knoxville, TN
03.2021 - 05.2022
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
General Manager
Cookout Restaurant Cumberland Ave.
Knoxville, TN
11.2021 - 04.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Created incentive programs and contests to support and award top performers.
Crew Trainer/Shift Lead
Cookout Restaurant Cumberland Ave
Knoxville, TN
10.2019 - 03.2021
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Educated crew workers on quality standards throughout construction process.
Crew Member
Cookout Restaurant Maryville TN
Maryville, TN
05.2019 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
No Degree - Buisness
Career Magnet Academy
Knoxville TNSkills
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Hiring and Onboarding
- Management Training
- Corrective Actions
- Focus and Follow-Through
- Business Leadership
- Supervision and Training
- Morale Improvements
Timeline
Supervisor
Calhouns On The Marina
05.2022 - 06.2022
General Manager
Cookout Restaurant Cumberland Ave.
11.2021 - 04.2022
Assistant General Manager
Cookout Restaurant Kingston Pike
05.2021 - 11.2022
Co-Manager
Cookout Restaurant Cumberland Ave.
03.2021 - 05.2022
Crew Trainer/Shift Lead
Cookout Restaurant Cumberland Ave
10.2019 - 03.2021
Crew Member
Cookout Restaurant Maryville TN
05.2019 - 10.2020
No Degree - Buisness
Career Magnet Academy
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