Zoe Hudson
Summary
Operations professional with proven record in optimizing workflows and improving operational efficiency. Adept at fostering team collaboration and adapting to dynamic environments, ensuring reliable performance and results. Brings strategic planning and problem-solving skills to meet organizational goals.
Experienced with operational process improvements, enhancing efficiency and productivity. Uses effective team collaboration and adaptive strategies to meet evolving business needs. Track record of strategic planning and problem-solving to drive operational success.
Overview
9
9
years of professional experience
Work History
People Operations Generalist
ProLink Staffing
11.2020 - Current
- Provide focused, individual assistance to each talent to ensure a smooth transition into a job placement
- Prepare preemployment paperwork
- Responsible for completing Onboarding prior to an employee beginning and assignment
- Collect and maintain Onboarding documents
- Keep in contact with talent and help throughout Onboarding process
- Attention to detail
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Increased revenue generation by identifying new business opportunities and forming strategic partnerships.
Shift Supervisor
Guardian Staffing Solutions, LLC
04.2020 - 11.2020
- Being in charge of 1st shift employees making sure the shifts run smoothly and there is a smooth shift change from first to second
- Time sheets
- Moving crew to different gates to fulfill company needs for the day
- Tool talks/safety talks everyday
- Medical needs
Doordash Driver
DoorDash
11.2019 - 04.2020
- Delivered food to customers that used the Door dash app
CSR - Customer Service Representative
Dollar Thrifty Car Rental
05.2018 - 11.2019
- Provide focused, individualized assistance to each customer to ensure a smooth and pleasant car rental experience
- Utilize knowledge of car specifications, availability, and upsell options to fulfill each customer's rental requirements
- Accurately input customer data into rental system
- Train new employees on front desk responsibilities
Picker/Packer/Warehouse Associate
Beckman Coulter, Inc.
10.2017 - 03.2018
- Consistently exceeded expectations in challenging, fast-paced warehouse environment
- Picked and packed medical supplies for shipment
- Produced accurate and efficient assembly line work
- Frequently chosen to travel and assist at other locations in the area
CSR - Customer Service Representative
Spectrum
07.2017 - 09.2017
- Filled a multi-functional call center role with a focus on sales and providing an exceptional level of customer service
- Answered incoming calls to troubleshoot customer account issues
- Processed customer payments
- Resolved billing disputes and established payment plans, as needed
Shift Leader/Manager
Taco Bell
12.2015 - 06.2017
- Responsible for managing and scheduling a staff of up to nine associates per shift; tracked and received inventory; trained new employees; and assisted in all areas during peak times
Education
High school or equivalent -
Conner High School
05.2015
Skills
- Dash (order entry)
- MS Office Suite
- Cash Handling
- Data Entry
- Telephone Reception
- Front-Desk Reception
- Call Center
- Customer Service
- Customer Support
- Customer Care
- CSR
- Inventory
- Shift Management
- Upselling
- Delivery Driver Experience
- Inside Sales
- Cold Calling
- Outbound Sales
- Management
- Negotiation
- Employee Orientation
- Workforce Development
- Typing
- Compliance
- Microsoft Outlook
- Account Management
- Project Management
- Human Resources
- Talent Management
- Material requirements planning
- Operational excellence
- Business process improvement
- Customer relationship management systems
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Objective
Dedicated HR professional with experience in people operations, benefits administration, and employee engagement. Currently pursuing an HR degree, eager to leverage my skills to enhance organizational effectiveness and employee satisfaction in a dynamic workplace.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
People Operations Generalist
ProLink Staffing
11.2020 - Current
Shift Supervisor
Guardian Staffing Solutions, LLC
04.2020 - 11.2020
Doordash Driver
DoorDash
11.2019 - 04.2020
CSR - Customer Service Representative
Dollar Thrifty Car Rental
05.2018 - 11.2019
Picker/Packer/Warehouse Associate
Beckman Coulter, Inc.
10.2017 - 03.2018
CSR - Customer Service Representative
Spectrum
07.2017 - 09.2017
Shift Leader/Manager
Taco Bell
12.2015 - 06.2017
High school or equivalent -
Conner High School
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