Zoe' Jones
San Marcos,TX
Summary
Proven Manager at Marcos's Pizza, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and staff development, significantly reducing waste while aligning with sales targets. Demonstrates unparalleled adaptability and communication skills, ensuring high-quality service and team performance.
Overview
1
1
year of professional experience
Work History
Manager
Marcos's Pizza
11.2021 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Criminal Justice
Texas State University
San Marcos, TX05.2026
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Attention to Detail
- Multitasking
- Problem-Solving
- Active Listening
Affiliations
- Lambda Alpha Epsilon
Timeline
Manager
Marcos's Pizza
11.2021 - 07.2022
No Degree - Criminal Justice
Texas State University
Similar Profiles
Jaylen GilesJaylen Giles
Server/Prep Cook at Marcos's PizzaServer/Prep Cook at Marcos's Pizza
Kaleb SchroederKaleb Schroeder
Assistant Store Manager at Marcos's PizzaAssistant Store Manager at Marcos's Pizza
Tatyana McCoyTatyana McCoy
Team Member at Marcos's PizzaTeam Member at Marcos's Pizza
Carmya EnglandCarmya England
Cook / Cashier at Marcos's PizzaCook / Cashier at Marcos's Pizza
Eric GonzalesEric Gonzales
Engineering Technician - CQFR / R&D Division at TeslaEngineering Technician - CQFR / R&D Division at Tesla