Zoe Kminek
West Des Moines
Summary
Passionate, creative and trustworthy individual with strong communication and problem-solving skills. Very collaborative, adaptable and client-focused. Dedicated to creating memorable and impactful customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
BAM Management
01.2023 - Current
- Managed resident inquiries and concerns, ensuring timely resolution and support.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected property for community policy violations, needed repairs, and landscaping needs.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
Leasing Consultant, Assistant Property Manager
Thompson Thrift
11.2021 - 01.2023
- Assisted prospective tenants with inquiries and property tours, enhancing customer engagement.
- Conducted follow-up communications with leads to nurture relationships and drive lease conversions.
- Consistently verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins by assisting tenants with administrative tasks and logistics.
- Completed bi-weekly market surveys and quarterly marketing plans.
- Coordinated monthly resident events to ensure a strong sense of community.
- Conducted weekly outreach marketing meetings with local businesses resulting in two new rewards partners for 2022.
Childcare Assistant
A Child's World
06.2021 - 11.2021
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Created and implemented diverse educational strategies to boost development.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Financial Crimes Specialist
Wells Fargo
11.2020 - 02.2021
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Billing Liaison
Starcom
03.2019 - 01.2020
- Supported the local media buys of five national brand clients.
- Ensured accurate invoicing for TV and radio buys with attention paid to specific client needs.
- Improved the efficiency of our media team by proactively communicating with vendors and local media reps.
Business & Sponsorship Relations Intern
Summer of the Arts
01.2018 - 09.2018
- Managed corporate sponsorships for three weekend festivals, averaging in the tens of thousands in attendance, and weekly live music concerts and movie series.
- Summarized media and social media impact from festivals for presenting sponsors.
- Coordinated logistical plans for sponsors, vendors and performance artists.
- Participated as a hands on festival crew team member in the set-up, operations, and tear-down of events.
Education
Bachelor of Arts - Communication Studies
University Of Iowa
Iowa City, IA2018
Skills
- Relationship building and rapport
- Adaptability and flexibility
- Ideation and problem solving
- Communication and Interpersonal Skills
- Administrative support
- Schedule coordination
- Multitasking
Certification
Certified in Event Management by The University of Iowa
Timeline
Assistant Property Manager
BAM Management
01.2023 - Current
Leasing Consultant, Assistant Property Manager
Thompson Thrift
11.2021 - 01.2023
Childcare Assistant
A Child's World
06.2021 - 11.2021
Financial Crimes Specialist
Wells Fargo
11.2020 - 02.2021
Billing Liaison
Starcom
03.2019 - 01.2020
Business & Sponsorship Relations Intern
Summer of the Arts
01.2018 - 09.2018
Bachelor of Arts - Communication Studies
University Of Iowa
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