Zoe Knaub
Auroa,CO
Summary
I am an energetic, composed and compassionate individual with excellent multitasking abilities and calm demeanor under high pressure situations. Familiar with emergency response protocols for the city of Aurora. I am committed to ensuring community safety by sending the right resources to the right place at the right time.
Overview
4
4
years of professional experience
3
3
Certification
Work History
911 Dispatcher
Falck Rocky Mountain
06.2023 - Current
- Monitors multiple radio channels keeping track of crew needs, additional information and resources. Answered phone lines in a timely manner for transports, comminations with supervisors, crews and other agency's looking for mutual aid.
- Updated CAD systems with status, locations and information Medics and EMTs needed to prepare for patient care.
- Anticipated needs across the city and posted ambulances strategically to respond to calls in a timely manner.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Improved dispatcher training to help people who have never worked in an EMS system better understand and enhance overall performance and accuracy in high-pressure situations.
Security Dispatcher
HSS Security
10.2022 - 06.2023
- Operated and monitored security CCTV systems to maintain the safety of hospitals across the country.
- Performed routine status checks and area watched cameras to ensure the safety of security officers and the building after hours.
- Coordinated lost and found items for patients with supervisors at the appropriate facility.
- Spoke with alarm monitoring companies about zone alarms and relaid information to supervisors to perform a check of the area.
Patient Access Representative
HCA Swedish Medical Center
08.2022 - 10.2022
- Collected sensitive information form patients being seen in the emergency department for billing and updated hospital records.
- Communicated with patients and approved family about billing information with compassion to their current state.
- Properly communicated with staff members across different departments within the hospital.
- Updated information and status that the previous shifts were unable to complete due to higher patient counts.
Patient Access Representative
Regional West Medical Center
02.2021 - 07.2022
- Collected sensitive information form patients being seen in the emergency department for billing and updated hospital records.
- Communicated with patients and approved family about billing information with compassion to their current state.
- Coordinated with floor nurses to receive identifying wrist bands and adhesive labels to notate paperwork as the patients.
DSP
REM Iowa
07.2020 - 01.2021
- Supported daily hygiene needs and activates of individuals. Assisting with bathing, dressing, dental care and personal grooming. Running errands, and household chores and meeting individuals personal goals.
- Transport individuals to day programs and work.
- Document daily goals, achievements and work done with individuals.
- Build strong relationships and communication skills with my individuals to help them and understand their needs.
Education
High School Diploma -
Scottsbluff High School
Scottsbluff NE05-2019
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Stress tolerance
- Situational awareness
- EMS dispatch
- Computer-aided dispatching
- Call prioritization
- Attention to detail
- Time management
- Dispatch coordination
- Multitasking and prioritization
Certification
- Incident Command System Introduction to the Incident Command System (ICS 100)
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200)
- National Incident Management System Introduction (ICS 700)
Timeline
911 Dispatcher
Falck Rocky Mountain
06.2023 - Current
Security Dispatcher
HSS Security
10.2022 - 06.2023
Patient Access Representative
HCA Swedish Medical Center
08.2022 - 10.2022
Patient Access Representative
Regional West Medical Center
02.2021 - 07.2022
DSP
REM Iowa
07.2020 - 01.2021
- Incident Command System Introduction to the Incident Command System (ICS 100)
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200)
- National Incident Management System Introduction (ICS 700)
High School Diploma -
Scottsbluff High School
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