Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Koskela-Lewis

Raleigh,NC

Summary

Experienced professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

4
4
years of professional experience

Work History

Real Estate Broker

RE/MAX
03.2022 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Arranged for inspections and surveys of sold properties.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.

Certified Notary Public

N.C. Secretary Of State
08.2021 - Current
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance to prevent fraud.
  • Checked documents for accuracy and correct signing before notarizing.
  • Updated journal with names and dates for permanent record.
  • Checked client identification to maintain compliance with state legal requirements.

Customer Service Representative

Progressive Casualty Insurance
02.2022 - 04.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Front Office Manager

S. Quon Bridges, Attorney At Law
03.2019 - 02.2022
  • Trained new-hires on office procedures to better service customers.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.

Volleyball Coach

Northern High School
06.2019 - 12.2022
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Prepared athletes for special competitions and tournaments.

Education

Bachelor of Arts - Criminal Justice / Legal Studies

The University of North Carolina At Charlotte
Charlotte, NC
05.2021

Skills

  • Legal Requirements
  • Money Handling Abilities
  • Documentation
  • Order Processing
  • Microsoft Word
  • Microsoft PowerPoint
  • Advanced Excel Spreadsheet Functions
  • Sales Quota Achievement
  • Calendaring
  • Company Standards
  • Greeting Visitors

Timeline

Real Estate Broker

RE/MAX
03.2022 - Current

Customer Service Representative

Progressive Casualty Insurance
02.2022 - 04.2023

Certified Notary Public

N.C. Secretary Of State
08.2021 - Current

Volleyball Coach

Northern High School
06.2019 - 12.2022

Front Office Manager

S. Quon Bridges, Attorney At Law
03.2019 - 02.2022

Bachelor of Arts - Criminal Justice / Legal Studies

The University of North Carolina At Charlotte

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Zoe Koskela-Lewis