Zoe Mavroudis
Locust Grove,GA
Summary
Experienced bartender in large-scale casual dining establishments, dedicated to providing exceptional customer service and adhering to safe food handling practices. Skilled mixologist with a diverse repertoire of memorized drink recipes. A proactive problem-solver and effective leader, committed to creating a positive work environment. Ensures strict adherence to food safety and sanitation protocols. Detail-oriented team player with strong organizational skills, capable of managing multiple projects simultaneously with accuracy. Trusted by colleagues for being organized, dependable, and maintaining a positive attitude. Willingly takes on additional responsibilities to achieve team goals.
Overview
6
6
years of professional experience
Work History
Lead Bartender/ Assistant Front of House Manager
Olivia’s Bistro
Skagway, AK
05.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Curated and created the beverage program for the 2024 season.
Bartender/ Shift Manager/ Server/ Seasonal Work
Red Onion Saloon
Skagway , Alaska
04.2023 - 10.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender/ Server/ Host
Buena Vida Tapas And Sol
Atlanta , Ga
10.2021 - 04.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
Horseback Tour Guide- Seasonal
Alaska Excursions
Skagway , Alaska
04.2022 - 08.2022
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 10 people on scheduled tours.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Worked closely with management staff to create new and lucrative tours.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Serving Assistant/ Expo
Cooks And Soldiers
Atlanta, Georgia
08.2021 - 12.2021
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Bartender
Double Zero
Atlanta , Georgia
06.2021 - 09.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Shift Manager
Jackson Bottle Shoppe
Jackson , Georgia
06.2018 - 08.2021
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Receptionist/ Customer Service Representative
State Farm
McDonough, GA
02.2021 - 06.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Server
San Diego’s Mexican Restaurant
Locust Grove , Georgia
04.2020 - 01.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist
Farmers Insurance Agency
Jackson , Georgia
07.2019 - 10.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate Of Business Administration - Businesses
Zoe Mavroudis
Barnesville GeorgiaTimeline
Lead Bartender/ Assistant Front of House Manager
Olivia’s Bistro
05.2024 - Current
Bartender/ Shift Manager/ Server/ Seasonal Work
Red Onion Saloon
04.2023 - 10.2023
Horseback Tour Guide- Seasonal
Alaska Excursions
04.2022 - 08.2022
Bartender/ Server/ Host
Buena Vida Tapas And Sol
10.2021 - 04.2023
Serving Assistant/ Expo
Cooks And Soldiers
08.2021 - 12.2021
Bartender
Double Zero
06.2021 - 09.2021
Receptionist/ Customer Service Representative
State Farm
02.2021 - 06.2021
Server
San Diego’s Mexican Restaurant
04.2020 - 01.2021
Receptionist
Farmers Insurance Agency
07.2019 - 10.2019
Shift Manager
Jackson Bottle Shoppe
06.2018 - 08.2021
Associate Of Business Administration - Businesses
Zoe Mavroudis