Zoe Nestoryak
Binghamton
Summary
Dedicated retail and animal care professional with 4 years of hands-on experience in pet store operations, including cashiering, stocking, grooming support, and animal care. Known for strong customer service, organization, and teamwork skills. Currently seeking a flexible part-time opportunity with long-term goals of returning to the animal care industry.
Overview
4
4
years of professional experience
Work History
Sales Associate
PetSmart
Vestal, NY
04.2021 - 07.2025
- Operated point-of-sale system efficiently for smooth transaction processing.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained clean and organized sales floor displays for optimal customer engagement.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Fed and watered animals according to dietary requirements.
- Monitored animal health and reported any concerns to veterinarians.
- Provided enrichment activities to enhance animal well-being.
- Educated visitors about proper animal handling and care practices.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Maintained accurate records of animal feeding schedules, medication administration and other relevant data.
- Performed minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Communicated effectively with visitors about animal care and adoption processes.
Education
High School Diploma -
Chenango Forks
Binghamton, NY06.2020
Skills
- Team management
- Time management
- Team collaboration
- Customer service
- Cash handling
- POS systems
- Retail merchandising
- Friendly, positive attitude
- Leadership
- Organization
- Keyboarding
- Inventory management
- Adaptability to change
- Attention to detail
- Multi-tasking strength
- Patience and tolerance
- Stocking and receiving
- Medication administration
- Animal nutrition management
- Animal care
Timeline
Sales Associate
PetSmart
04.2021 - 07.2025
High School Diploma -
Chenango Forks