Zoe Otieno
Lakeville,MN
Summary
Reliable and outgoing customer service professional with 2 years of experience as a Service Advocate and Guest Advocate at Target. Recognized by customers and team members for creating a warm, welcoming atmosphere and consistently going above and beyond to ensure a positive shopping experience. Frequently praised for strong communication skills, a friendly attitude, and a natural ability to handle customer concerns calmly and effectively. Maintained strong performance in a high-demand retail environment, demonstrating dedication, adaptability, and a strong work ethic.
Overview
2
2
years of professional experience
Work History
Guest Service Advocate
Target
05.2023 - 08.2025
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Took out pickup orders for customers who had Drive Up orders
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
Education
Biological Sciences
Louisiana State University
Baton Rouge, LASkills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Extroverted
- Problem-solving
Timeline
Guest Service Advocate
Target
05.2023 - 08.2025
Biological Sciences
Louisiana State University