Zoe Pham

Handled cash register operations to ensure accurate transactions and customer satisfaction.

Executed merchandising strategies to enhance product visibility and sales performance.

Maintained merchandise and work area to uphold cleanliness and organization standards.

Gained stockroom experience to manage inventory effectively and optimize storage solutions.

Collaborated with team members to achieve operational goals and improve service quality.

• Delivered exceptional customer service, enhancing shopper experiences and ensuring satisfaction.
• Managed merchandise presentation, maintaining visual standards aligned with brand guidelines.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.

• Greeted and seated guests, ensuring a positive first impression and smooth dining experience.
• Managed reservation system, optimizing table turnover and enhancing guest satisfaction.
• Coordinated with kitchen staff to ensure timely food service and accurate order fulfillment.
• Trained new hosts on customer service standards and operational procedures for seamless integration.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Provided exceptional customer service in high-pressure dining environments.
• Trained and mentored new staff on restaurant policies and procedures.
• Managed multiple tables efficiently while maintaining attention to detail.
• Cultivated warm relationships with regular customers.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.