Zoe Sholtz
Knoxville,TN
Summary
Dynamic customer service professional with a proven track record at Outback Steakhouse, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and teamwork, consistently fostering positive relationships that drive repeat business. Committed to maintaining high standards of professionalism and efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Cashier
Casey General Store
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 03.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Server
Outback Steakhouse
08.2017 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Prep Cook
Outback Steakhouse
08.2011 - 03.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Early Childhood Education
Oak Ridge High School
Oak Ridge, TN05.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Cash drawer balancing
- Merchandise restocking
- POS system operations
- POS systems
- ID verification
Timeline
Cashier
Casey General Store
03.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 03.2022
Server
Outback Steakhouse
08.2017 - 03.2019
Prep Cook
Outback Steakhouse
08.2011 - 03.2016
Early Childhood Education
Oak Ridge High School