Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Williamson

Concord,NC

Summary

Dedicated Patient Services Coordinator with expertise in optimizing clinic workflow and enhancing patient experience through effective scheduling and communication.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Patient Services Coordinator

CORA Physical Therapy
01.2022 - Current
  • Coordinated patient appointments and scheduling to optimize clinic workflow.
  • Managed patient intake processes, ensuring accuracy in documentation and insurance verification.
  • Facilitated communication between patients and healthcare providers to enhance care continuity.

Guest Service Representative

Novant Health
03.2021 - 01.2022
  • Delivered exceptional customer service, addressing patient inquiries and concerns promptly.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow.
  • Collaborated with healthcare teams to ensure seamless communication between departments and enhance patient experience.
  • Trained new staff on operational procedures and best practices in guest services.

Receptionist

Petsuitesinc
10.2021 - 11.2021
  • Managed front desk operations, ensuring seamless client check-in and check-out processes.
  • Facilitated effective communication between clients and staff, enhancing customer service experience.
  • Organized and maintained appointment scheduling system, optimizing daily workflow efficiency.

Cashier

Chickfila
12.2019 - 05.2020
  • Processed customer transactions accurately and efficiently, enhancing overall service speed.
  • Assisted in training new cashiers on point-of-sale systems and customer service protocols.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for customers.
  • Resolved customer inquiries and complaints promptly, improving satisfaction rates during peak hours.

Hostess

Burtons Grill
05.2019 - 06.2019
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Managed reservation systems, optimizing table turnover and guest flow.
  • Assisted in training new staff on hosting protocols and customer service standards.

Education

Certified Nursing Assistant - Certified Nursing Assistant

Central Piedmont Community College
Charlotte, NC
08-2026

Skills

  • Strong organization
  • Patient registration
  • Appointment scheduling
  • Insurance verification
  • Patient confidentiality
  • Healthcare systems
  • Customer service
  • HIPAA compliance
  • Follow-up care coordination
  • Patient education

Certification

  • Certified CPR, American Heart Association - 05/09/2026

Timeline

Patient Services Coordinator

CORA Physical Therapy
01.2022 - Current

Receptionist

Petsuitesinc
10.2021 - 11.2021

Guest Service Representative

Novant Health
03.2021 - 01.2022

Cashier

Chickfila
12.2019 - 05.2020

Hostess

Burtons Grill
05.2019 - 06.2019

Certified Nursing Assistant - Certified Nursing Assistant

Central Piedmont Community College

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Zoe Williamson