Zoe Zschirnt
Bellingham,WA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership. Proven ability to train and mentor staff while maintaining high standards of service and operational efficiency. Committed to fostering collaboration and enhancing guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Just Poke
09.2025 - Current
- Supervised team during peak hours to ensure efficient service and customer satisfaction.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Implemented quality control measures to maintain food safety standards.
- Completed store opening and closing procedures and balanced tills.
- Established positive rapport with customers and staff members alike through strong communication skills.
Lead Server
Era Living - Aljoya Thornton Place
11.2021 - Current
- Developed and maintained strong relationships with senior residents, addressing concerns promptly and effectively.
- Trained and mentored new staff, fostering a collaborative and efficient team environment.
- Supervised daily operations to ensure exceptional service quality and guest satisfaction.
- Assisted in menu planning by providing feedback on resident preferences and dietary needs.
- Coordinated special events, ensuring seamless execution and memorable experiences for residents and their families.
Education
Bachelor of Science - Environmental Science - Toxicology Emphasis
Western Washington University
Bellingham, WA06-2027
Skills
- Customer service focus
- Employee training
- Team engagement
- Effective communication
- Eagerness to learn
- Experience in outdoor activities
- Skilled in physical lifting tasks exceeding 50 pounds
- First-aid and CPR certified
- Food Handler's Permit
Certification
- CPR & First-Aid Certified
- DOH Food Handler's Permit
- LCB Class 12 MAST Permit
Timeline
Shift Lead
Just Poke
09.2025 - Current
Lead Server
Era Living - Aljoya Thornton Place
11.2021 - Current
Bachelor of Science - Environmental Science - Toxicology Emphasis
Western Washington University