Zoe Connelly
Olympia,WA
Summary
Personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Ready to contribute my skills in customer service, team leadership and food preparation. Highly committed to providing enjoyable dining experiences to customers satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Cattleman
01.2020 - 01.2021
- Demonstrated strong multitasking skills during high-volume periods by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of current menu items, specials, and promotions.
- Capable of maintaining customer rapport while servicing up to 7 tables during peak hours.
- Independently managed closing procedures which included: balancing till, dishes, prep work, reset FOH, and ensuring the restaurant gets locked up.
- Set positive tone for dining experience as first point of contact for incoming guests.
- Maintained up-to-date menu and specials knowledge to proactively answer questions regarding menu items, ingredients, or cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
Hostess/Server
Hawks Prairie Restaurant & Sports Bar
12.2018 - 01.2020
- Informally recognized as lead hostess, successfully directed front host stand during peak breakfast hours on weekends, and independently managed on weekdays.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Dedicated trainer for new-hires.
Education
Associate of Science - Nursing
South Puget Sound Community College
Olympia, WA01-2026
High School Diploma -
Yelm High School
Yelm, WA06-2018
Skills
- Strong work ethic
- Excellent interpersonal skills
- Able to thoroughly perform tasks under heavy time constraints
- Relevant mathematic skills
- Enjoy making connections with coworkers
- Experience with point-of-sale systems
- Willing to go the extra mile to ensure customer satisfaction
- Great memory retention
Certification
- Washington State Liquor and Cannabis Board certification #130161231 (exp. 4/2025)
- Thurston County Food Handlers Card #1207Z34F9P501C26 (exp. 12/2026)
Timeline
Server
The Cattleman
01.2020 - 01.2021
Hostess/Server
Hawks Prairie Restaurant & Sports Bar
12.2018 - 01.2020
- Washington State Liquor and Cannabis Board certification #130161231 (exp. 4/2025)
- Thurston County Food Handlers Card #1207Z34F9P501C26 (exp. 12/2026)
Associate of Science - Nursing
South Puget Sound Community College
High School Diploma -
Yelm High School
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