Zoey Johnson
Washington Health Insitute
Washington,DC
5
years of professional experience
Healthcare Administrative professional with 3+ years of experience in Patient access, Insurance eligibility, revenue cycle support, and clinical operations. Experience with EHR systems, insurance verifications, denials and appeals, HIPAA and high volume patient coordination. Proven record of improving workflow efficiency, reducing delays in claims
Work History
Lead Administrative Assistant
1 Year- Coordinated executive and administrative scheduling.
- Developed and maintained administrative processes that enhanced overall operational efficiency and cross functional coordination.
- Implemented electronic filing systems to streamline document retrieval and improve data accuracy.
- Coordinated office operations, ensuring seamless communication among departments and stakeholders.
- Audited Medical records, documentation accuracy, and compliant release processes.
- Partnered with billing and clinical teams to identify and resolve documentation and administrative discrepancies.
Clinical Office Administrator
11 Months- Coordinated 80+ weekly appointments scheduling for hybrid telehealth/in office practice, ensuring accurate workflow management and scheduling.
- Conducted insurance eligibility verification, reducing claim delays by 50%.
- Collaborated with billing team on denials and appeals, contributing to a 30% improvement reimbursement outcomes
- Partnered with billing team on denials and appeals, enhancing reimbursement outcomes by 30%.
- Mentored new staff on EHR systems, eligibility workflows, and patient advocacy to improve onboarding experience.
- Reviewed patient and insurance information for accuracy to support billing and reimbursement processes.
Medical Receptionist
8 Months- Answered 120+ daily calls, scheduling appointments and resolving benefit/billing inquiries.
- Verified insurance and collected co-pays, enhancing billing accuracy.
- Answered 120+ daily calls, scheduling appointments and addressing benefit/billing inquiries.
- Implemented reminder system, reducing no-show rates.
Front Desk Receptionist
1 Year 3 Months- Coordinated daily administrative operations, managed high volume inquiries, scheduling and front office workflows.
- Processed tuition payments and reconciled daily transactions to maintain accurate financial records.
- Maintained efficient administrative and customer service while still maintaining a efficient and organized workflow.
Assistant Manager
11 Months- Supervised 8–10 associates to enhance customer experience, contributing to a 15% increase in weekly sales.
- Trained new hires on POS and operations, reducing training time by 50%.
- Managed deposits and reconciliations, ensuring accuracy in financial reporting.
Skills
Patient coordination
Insurance verification
Medical records/ROI
EHR systems
Operational Efficiency
Staff training
Calendar management
Denials and appeals
Accomplishments
- 50% Faster Insurance Verification: Redesigned eligibility workflows, cutting claim processing from 8 to 4 days.
- 4.9/5.0 Patient Satisfaction: Consistently praised for empathetic communication and efficient front-desk service.
- 30% Denial Reduction: Strengthened data validation and appeal processes to improve insurance outcomes.
- 250+ Monthly ROI Requests: Managed record releases in Athenahealth/InSync with zero HIPAA audit findings.
Timeline
Lead Administrative Assistant
Washington Health Insitute
08.2025 - CurrentRead More
Clinical Office Administrator
HealthyFoundationsGroup
09.2024 - 08.2025Read More
Medical Receptionist
BLOOM Ob-Gyn
01.2024 - 09.2024Read More
Front Desk Receptionist
Dudley’s Beauty College
06.2022 - 09.2023Read More
Assistant Manager
The Children’s Place
05.2021 - 04.2022Read More