Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zoey Long

Hiawatha,Iowa

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Maurices. Expert in customer service and problem-solving, I excel in high-stress situations and teamwork, significantly improving store efficiency and client loyalty.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Maurices
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier

Cedar Rapids Aquatics Association
05.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Swim Lesson Instructor

Cedar Rapids Aquatic Association
05.2022 - 08.2022
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.

Education

John F. Kennedy High School
Cedar Rapids, IA
08.2021 - 05.2025

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Additional Information

Volunteer Information:

Iowa Pigman Triathlon - 4 years of Volunteering as a staffer for the event

Cedar Rapids Fourth of July Pancake Breakfast - 2 years Volunteering as a server

HACAP Food Bank - Helped box and sort goods for holiday events, as well as taking part in collection events. One of which we brought in over 1,500 lbs. of food.

Can Drive fundraiser for Swim Team - 4 years

Walk For Alzheimer's Disease Awareness - Took part in the event to raise awareness and money for research.



Timeline

Sales Associate

Maurices
08.2023 - Current

Cashier

Cedar Rapids Aquatics Association
05.2022 - 08.2022

Swim Lesson Instructor

Cedar Rapids Aquatic Association
05.2022 - 08.2022

John F. Kennedy High School
08.2021 - 05.2025

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Zoey Long