Zoey Long
Leesburg
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Server
Icy King
Leesburg
08.2023 - Current
- Assisted customers in selecting menu items based on preferences and dietary restrictions.
- Maintained cleanliness of dining areas and ensured tables were properly set.
- Collaborated with kitchen staff to communicate orders and special requests efficiently.
- Trained new staff members on service protocols and menu knowledge.
- Addressed customer complaints with empathy to ensure a positive dining experience.
- Promoted daily specials and upsold menu items to increase sales revenue.
- Facilitated smooth communication between front-of-house and back-of-house teams.
- Provided recommendations on food pairings and drink selections to enhance the meal.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
server
HTeaO
Leesburg
05.2025 - 08.2025
- Processed orders accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided exceptional customer service in a fast-paced tea shop
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Education
First Academy of Leesburg
Leesburg, FLSkills
- Customer service
- Time management
- Event planning
- Sales promotion
- Conflict resolution
- Team collaboration
- Menu knowledge
- Order accuracy
- Cash handling
- Training new staff
- Table setting
- Check payment processing
- Food safety oversight
- Service prioritization
- Quality control
- Food running
- Memory retention
- Relationship management
- Beverage preparation
- Multitasking and organization
- Tableside etiquette
- Bill computation
- Food sales and promotion
- Supply restocking
- Special dietary requirements
- Team member support
- Food safety practices
- Positive and professional
- Order delivery practices
- Exceptional customer service
- Hostess support
- Table bussing
- Food safety
extracurricular activities
- Active minds media coordinator
- FCA
- National honor Society
- Prom committee
- Explorers with Lake County sheriffs office
- Key club
Timeline
server
HTeaO
05.2025 - 08.2025
Server
Icy King
08.2023 - Current
First Academy of Leesburg