Zoey Rodriguez
Overview
7
7
years of professional experience
Work History
Manager
StopnStare Car Wash
1748 Castle Hill Ave
09.2019 - 03.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Installed POS system and created a point system for clients to benefit from
- Faxed in Hours to check company and distributed checks to employee
- Ordered and organized inventory when delivered
- Defined clear targets and objectives and communicated to other team members.
Bartender/Waitstaff Manager
Shanghai Red's Restaurants
127 Westchester Sq
04.2017 - 11.2020
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Bartender
Woodland Nyc
242 Flatbush Ext5
02.2015 - 08.2019
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Education
Associate of Arts - Communication
Laguardia College
31-10 Thompson Ave05-2022
High School Diploma -
Herbert H. Lehman
3000 East Tremont Ave 06-2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Sales management
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Manager
StopnStare Car Wash
09.2019 - 03.2022
Bartender/Waitstaff Manager
Shanghai Red's Restaurants
04.2017 - 11.2020
Head Bartender
Woodland Nyc
02.2015 - 08.2019
Associate of Arts - Communication
Laguardia College
High School Diploma -
Herbert H. Lehman