Summary
Overview
Work History
Education
Skills
Timeline
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Zoey Venable

Easley,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
09.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Lead Merchandiser

Belk
10.2021 - 11.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Worked with managers and advertising directors to optimize promotions.

Cashier

Winsletts
04.2018 - 11.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Easley High School
Easley, SC
12.2022

Skills

  • Efficient and Detail-Oriented
  • Interpretation and Translation Services
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Call Documentation
  • Issue and Complaint Resolution
  • Customer Data Confidentiality

Timeline

Customer Service Representative

Walmart
09.2022 - Current

Lead Merchandiser

Belk
10.2021 - 11.2022

Cashier

Winsletts
04.2018 - 11.2019

High School Diploma -

Easley High School

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Zoey Venable