Summary
Overview
Work History
Education
Skills
Timeline
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Zoey Yang

Raleigh,NC

Summary

Dynamic and results-driven with a strong customer service focus, at Moes Southwestern Grill. Proven ability to train and motivate teams while ensuring workplace safety. Skilled in cash handling and sales proficiency, consistently enhancing guest experiences and driving performance improvements. Committed to delivering exceptional service and fostering customer loyalty. At Mas Amor, I was able to serve customers and connect with them and the staff. Able to make customers enjoy their time and do it in a proficient and timely manner.

Overview

3
3
years of professional experience

Work History

Shift Lead

Moes Southwestern Grill
08.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Server

Mas Amor Cantina
12.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Kohls Department Store
03.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Discovery High School
Newton, NC

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Staff supervision
  • Sales proficiency
  • Performance improvement

Timeline

Server

Mas Amor Cantina
12.2024 - 04.2025

Shift Lead

Moes Southwestern Grill
08.2023 - Current

Sales Associate

Kohls Department Store
03.2022 - 11.2022

Discovery High School

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Zoey Yang