Zohreh Behinain

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

Intermediate

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Trained team members in successful strategies to meet operational and sales targets.

• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Anticipated guest needs and provided proactive service.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Maintained clean and organized bar area.

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.