Zoie Mai
Everett
Summary
Dedicated professional with strong customer service and conflict resolution skills. Proven ability to enhance customer satisfaction and team performance in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Barista
Alpine Espresso
Everett
02.2026 - Current
- Prepared and served high-quality espresso beverages to customers.
- Sustained calm demeanor during high-volume periods and special events, enhancing customer satisfaction.
- Ensured cleanliness and organization of coffee shop environment for optimal customer experience.
- Processed cash transactions and handled payments with precision, contributing to smooth operations.
Manager
Woods Coffee
Everett
03.2024 - 02.2026
- Managed daily operations of coffee shop, ensuring efficient service delivery.
- Trained and supervised team members in customer service techniques, fostering a customer-centric environment.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction and retention.
- Monitored staff performance and addressed issues.
- Oversaw inventory management and stocked supplies efficiently.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Manager
47th Street Espresso
Everett
03.2006 - 12.2024
- Managed daily operations of coffee shop to deliver consistent, high-quality customer service.
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to maintain quality standards while optimizing overall costs.
- Oversaw inventory management and stocked supplies efficiently.
- Assisted in developing promotional materials that enhanced visibility of seasonal offerings.
- Prepared and served high-quality espresso beverages to customers.
Shift Supervisor
Starbucks
Lynnwood
04.2003 - 03.2006
- Supervised daily store operations, ensuring adherence to company standards and fostering a compliant work environment.
- Resolved customer complaints promptly and maintained positive experiences.
- Communicated job duties, expectations, and policies to employees, promoting clarity and accountability within the team.
- Maintained cleanliness and organization of store environment, enhancing customer experience and satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Clinical Herbalist Certification - Holistic Health
Herbal Academy
Bedford, MA08-2024
Nutritional Coach Certification - Nutritional Science
Precision Nutrition
Ontario, Canada03-2026
Skills
- Beverage preparation
- POS systems
- Product knowledge
- Inventory tracking
- Customer service
- Staff training
- Team leadership
- Multitasking and organization
- Time management
- Conflict resolution
- Problem-solving
- Effective communication
Accomplishments
Woods Coffee Purpose Award- Exemplifying compony values through outstanding service, teamwork, and creating a positive customer experience.
Timeline
Barista
Alpine Espresso
02.2026 - Current
Manager
Woods Coffee
03.2024 - 02.2026
Manager
47th Street Espresso
03.2006 - 12.2024
Shift Supervisor
Starbucks
04.2003 - 03.2006
Clinical Herbalist Certification - Holistic Health
Herbal Academy
Nutritional Coach Certification - Nutritional Science
Precision Nutrition