Zoila Ramirez
Office Manger
San Dimas,CA
Summary
Medical Office Manager with a strong work ethic and proven success at Reddy Care Medical Urgent Care. Expert in team supervision and EMR software, I excel in creating customized care plans and enhancing staff development. Bilingual in English and Spanish, I effectively coordinate with physicians and community resources to improve patient outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Reddy Care Medical Urgent Care
02.2018 - Current
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Targeted specific community groups with wellness and disease care management information.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Authorization Cordinator
Younis Ali Medical
03.2009 - 07.2017
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed authorizations from payer to determine approved or denied items.
- Calculated estimated copay based on current insurance benefits.
- Maintained consistent follow-up on status of prior authorization requests.
Skills
- Team supervision
- Insurance eligibility and verification
- Strong work ethic
- Effective multitasking
- Human resources
- Physician coordination
- Administrative support
- Medical procedures scheduling
- Billing processes
- Community-based resources
- Mental health care assistance
- Referral coordination
Certification
- Certified Billing and Coding
- Certified Medical Assistant
- Certified Community Health Worker
- Certified Medical Terminology and Anatomy