Zolia Harris
Lehigh Acres,FL
Summary
Dynamic and compassionate Eligibility Specialist with a proven track record at Tidal Basin Group Inc., enhancing client satisfaction through accurate eligibility determinations and case management for assistance programs. Skilled in computer proficiency and effective communication, adept at meeting critical deadlines and improving service delivery by over 30%.
I am also a Well Experienced Healthcare team member Proficient in biological specimen Collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with CNA,Basic Life Support, and First Aide Certifications.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
Tidal Basin Group Inc.
05.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provide expert case management services for rental and utility assistance in a federally funded program.
- Review of intake forms to determine client's eligibility for program benefits.
- Finalizing agreements for execution.
- Income verification for applicants.
- Communicate directly with tenants and landlords to ensure that all application materials have been received and vetted.
- Resolves issues identified in quality control.
- Manage production goals for the case management unit.
- Meet case management deadlines in a fast-paced work environment.
- Collect,compile,report and maintain necessary data in program tracking systems for statics and reporting.
- Perform other duties as assigned.
CNA
Chapters Health
07.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Collected specimens,Checked patient vitals and maximized patient comfort to maintain optimal environment,
- Rendered hands-on nursing care under direct RN supervisor, adhering to medical center policies and procedures.
- Used mobility devices to transport patients.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Food Service Assistant
Lee Health Hospital
09.2019 - 04.2022
- Prepared meals by following recipes and determining group food quantities,
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
- Set up, restocked and cleaned dining areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Prepared and delivered patients food trays.
- Took orders, prepared foods and processed payments in full-service establishment.
Food Service Assistant
Sodexo Healthcare/Food Service
02.2016 - 10.2019
- Prepared meals by following recipes and determining group food quantities,
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
- Set up, restocked and cleaned dining areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Prepared and delivered patients food trays.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL06-2000
Skills
- Computer Proficiency
- Documentation skills
- Risk Assessment
- Effective communication skills
- Documentation and paperwork
- Performing Patient Intakes
- Caregiver Relations
- Vital signs and Collection
- Nutrition and Diet
Timeline
Eligibility Specialist
Tidal Basin Group Inc.
05.2023 - Current
CNA
Chapters Health
07.2022 - Current
Food Service Assistant
Lee Health Hospital
09.2019 - 04.2022
Food Service Assistant
Sodexo Healthcare/Food Service
02.2016 - 10.2019
High School Diploma -
Cypress Lake High School
Similar Profiles
Joryenny CalderonJoryenny Calderon
Damage Inspector at Tidal Basin Group Inc.Damage Inspector at Tidal Basin Group Inc.
Bri TorresBri Torres
Application Reviewer at Tidal Basin Group/ ICFApplication Reviewer at Tidal Basin Group/ ICF
Lisa DellaValleLisa DellaValle
Lead/Appeals Analyst at Tidal Basin Group Inc.Lead/Appeals Analyst at Tidal Basin Group Inc.