Angela Baker
Kalamazoo,MI
Summary
Results-oriented professional with extensive experience in eligibility determination and case management. Proven track record of accurately processing applications and maintaining compliance with policies. Known for effective teamwork, adaptability, and achieving results. Proficient in managing tasks, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
25
25
years of professional experience
Work History
Eligibility Specialist
Michigan Department of Health and Human Services
Kalamazoo, MI
09.2019 - Current
- Mentor new employees on best practices in eligibility determination processes.
- Engage with team and leadership to foster collaboration and enhance operational efficiency.
- Assess applications for accuracy and compliance with state regulations.
- Enhance client satisfaction through prompt and precise eligibility assessments for multiple assistance programs.
- Minimize errors in eligibility determinations by ensuring comprehensive understanding of evolving program guidelines and regulations.
Store Manager
Bath & Body Works
Jackson, MI
11.2000 - 09.2019
- Led store operations, enhancing customer experience through effective team management and strategic merchandising.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Analyzed sales data to identify trends, driving targeted promotions and increasing overall revenue performance.
- Fostered a positive work environment, mentoring employees to achieve personal and professional growth objectives.
Education
Bachelor of Arts - Public History
Western Michigan University
Kalamazoo, MISkills
- Effective communication skills
- Multitasking Abilities
- Adaptability and flexibility
- Computer proficiency
- Training skills
- Teamwork and collaboration
- Interviewing techniques
- Customer service
Timeline
Eligibility Specialist
Michigan Department of Health and Human Services
09.2019 - Current
Store Manager
Bath & Body Works
11.2000 - 09.2019
Bachelor of Arts - Public History
Western Michigan University